***ALL CLIENTS ARE REQUIRED TO READ AND AGREE TO ALL POLICIES & DISCLAIMERS PRIOR TO ANY SERVICE.***
- Client Responsibilities & General Spa Policies
- Cancelation Policies
- Contraindication Disclosures & Policies
- Service Disclaimers
Links to printable copies of all policies and disclaimers can be found at the bottom of this page.
CLIENT RESPONSIBILITIES & GENERAL SPA POLICIES:
As a spa guest, you agree to the following responsibilities:
- You will read and adhere to all published Policies, Disclosures and Disclaimers listed here and linked at the bottom of the page.
- You will communicate complete and accurate health information and the reason for your visit.
- You will complete and sign all requested forms and documents prior to any service.
- You will clearly communicate your preferences, expectations, and concerns.
- You will arrive hygienically prepared for your service(s).
- You will treat the therapist and the therapist’s time and physical space with respect.
By scheduling and receiving any service, you agree to the following policies:
- All appointments require 48 HOURS NOTICE OF CANCELATION OR CHANGE IN SERVICES to avoid having to pay up to 100% of the originally scheduled service. (See separate Cancelation Policy for full details.)
- No client should enter the building if experiencing any signs or symptoms of any infection or illness or if you have been in close contact with anyone contagions.
- When canceling/changing an appointment, prompt and honest communication go a long way and may save you money!
- Confirmation texts may be sent as a courtesy when time allows but are not mandatory on the therapist’s part. It is the client’s responsibility to make sure that all appointments are on all personal and work calendars.
- Payment is to be paid in full at the time of service. Payments currently accepted: Cash (limited change available), Venmo, PayPal Friends & Family, and credit/debit card.
- All sales are final, including gift certificate and product purchases.
- Product purchase orders require a minimum 50% non-refundable deposit.
- Gift certificates must be present to be redeemed. Lotus Organics/Lisa Parnell is not responsible for keeping track of certificates. Treat it as cash by keeping it secure.
- To ensure safety of all and that the therapist can provide you with the best experience possible, children are not allowed in the room unless receiving a service with a legal guardian present. Please make other arrangements for childcare during your service.
- Lotus Organics is not a medical establishment and should not be considered as such, nor is Lisa Parnell licensed to diagnose, treat, or cure any medical conditions.
- The client and anyone associated with the client understands that the therapist is not responsible for adverse reactions to services and agrees that Lotus Organics/Lisa Parnell will not be held liable for any medical issues arising during or after services performed.
- It is not standard practice for a spa-like establishment to keep clinical notes. If you think you may require detailed service notes, this must be discussed prior to scheduling. A service fee of no less than $25 and up to $100 may be required for records requested.
- Lotus Organics/Lisa Parnell is not responsible for any items lost or left behind, nor for any damage done to any jewelry or devices that are not removed from the body during services.
- Prices and treatments offered may change at any time without notice.
CANCELATION POLICIES
IN AN ATTEMPT TO BE EFFECTIVE AND FAIR TO ALL CLIENTS AND THE OWNER/THERAPIST, BY SCHEDULING WITH LOTUS ORGANICS DAY SPA YOU AGREE TO ABIDE BY THE FOLLOWING CANCELATION POLICIES:
48 hour advance notice is required when canceling or changing a scheduled appointment or service. This allows the opportunity for someone else to schedule an appointment or for scheduling adjustments to be made. If you do not give at least 48 hours advance notice, you will be charged the full amount of your originally scheduled appointment. This amount must be paid prior to your next scheduled appointment but will not apply to the cost of your next appointment. Failure to pay will result in all future appointments being canceled. Please note that confirmation texts may be done as a courtesy but are not promised by the therapist. It is the client’s responsibility to make sure all personal and work calendars are updated with correct appointment dates and times!
No-shows
Anyone who either forgets or consciously chooses to forgo their appointment without notice for whatever reason will be considered a “no-show.” They will be charged in full for their missed appointment and must contact the owner to discuss future appointments. Failure to respond to the owner within 48 hours of the missed appointment will result in all future appointments being canceled.
Late Arrivals
If you arrive late, your session may be shortened to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment given, you will be financially responsible for the full session at the originally scheduled service price. Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.
Illness or Emergency
It is understandable that things out of our control will happen. If there is an illness with yourself or a member of your immediate family, please notify the therapist at the earliest indication of sickness so that your appointment may be rescheduled to protect the immune systems of all parties involved. In the event of an emergency with yourself or an immediate family member, please also notify the therapist at your earliest convenience. Prompt and honest communication with the therapist may save you from having to pay the 100% cancelation/no show fee. Please note that lack of childcare, work meetings, and last-minute travel are not considered emergencies, and the cancelation fee may still apply. Please plan accordingly.
Moving Forward After Cancelations/No Shows
In the event that you must reschedule or cancel your appointment, if communication is timely and honest, the client will not incur any consequences with future scheduling. Clients "forgetting" appointments, double-booking other obligations, failing to communication changes or cancelations, canceling or changing appointments frequently, or being dishonest with their reasoning may be asked to pre-pay for future sessions and/or forbidden from future scheduling. Again, lack of childcare, work meetings, and last-minute travel may not be excusable. Please schedule accordingly around other possible work and personal obligations.
CONTRAINDICATION DISCLOSURES & POLICIES
It is the client’s responsibility to inform the therapist PRIOR TO EACH SESSION of any new or worsening medical conditions, accidents, injuries, cuts, scrapes, bruises, and/or topical or oral medications, supplements, or products being used. Failure to do so may result in harmful consequences to the skin or body. By moving forward with each session, the client agrees that they have disclosed all aforementioned information and releases the therapist of any responsibility for any negative reactions that may occur during or after the service.
CONTRAINDICATIONS FOR MANY TREATMENTS INCLUDE THE FOLLOWING, BUT ARE NOT LIMITED TO:
- Allergies to ingredients/products used anywhere within the office
- Blood clots (thrombosis)
- Blood pressure conditions (uncontrolled)
- Bone fractures
- Bruising
- Cancer
- Cardiovascular issues
- Communicable diseases (i.e. any viral, bacterial, fungal infection that can spread via contact or respiration)
- Diabetes
- Eczema or Psoriasis
- Edema (swelling for unknown reasons)
- Fever
- Injuries recently obtained
- Open wounds or cuts/scrapes
- Osteoporosis
- Pregnancy
- Skin diseases
- Sunburn
- Use of certain medications including but not limited to antibiotics, steroids, pain relievers, anti-inflammatories, retinols/retinoids, various exfoliating enzymes, and more
- Varicose veins
- Various other conditions!
To ensure that it is safe to receive your scheduled services(s), please consult the therapist before your appointment if you have any of these conditions or anything that may not be listed above.
GENERAL SERVICE DISCLAIMERS
(See specific disclaimers under each service on the Service & Rates page.)
- Clients are responsible for notifying the therapist of any and all new injuries, medical issues, medications, supplements, and topical skincare products and/or topical medications prior to each session. Certain products and supplements/medications may increase the risk of serious injury or adverse reaction to various products used or techniques performed.
- Patch testing may be done in advance to determine potential reactions. However, please note that patch tests are not done in the same area or for the same duration as the actual service, and service results and reactions may still differ at no fault of the therapist.
- The owner/therapist retains the right to refuse or cease services at any time and for any reason and shall not be held responsible for any issues arising from the clients' neglect to fully disclose all aforementioned information prior to the service.
- The owner/therapist cannot and will not guarantee any results. Understanding that the therapist has undergone extensive training, licensing, and certifications and performs services safely as trained and to the best of her knowledge, the client agrees not to hold the therapist liable for any adverse reactions.
- The therapist cannot and will not diagnose, treat, or cure any medically rooted issues.
- Issues out of the scope of the therapist will be referred to the appropriate medical professional.
- In order to protect both the client and the owner/therapist, failure to follow the recommended guidelines and advice for at-home care and/or product usage may result in termination of future services.
- Sessions in the spa setting are not considered medical in nature and are therefore not billable to insurance. If you are interested in insurance reimbursement for massage, you will be referred to a local medical massage or physical therapist where a prescription from your doctor will be required. Please do not list Lotus Organics Day Spa or Lisa M. Parnell (Roberds) as a medical provider or document keeper on any legal documents without consulting first.
- Any and all sexual comments, innuendos, gestures, or advancements will result in immediate termination of the service and possible legal action.
- Disclaimers may be edited or added to at any time and will be published immediately upon doing so. All published disclaimers, disclosures, and policies should be considered up-to-date.
Printable Policies & Disclosures:
Client Responsibilities & General Spa Policies
Contraindication Disclosure & Policies
***ALL CLIENTS ARE REQUIRED TO READ AND AGREE TO ALL POLICIES & DISCLAIMERS PRIOR TO ANY SERVICE.***